Our NCS coverage features the following
- Guaranteed four hour response from time of support call. Often we can respond by
telephone immediately or within an hour.
- Backup planning for the most effective recovery.
- All technical and consulting services (no limit) involved in bringing the network back
up and running to the level as dictated by the most recent tape backup in the event that
data restoration is necessary.
- All arrangements to have defective equipment serviced off-site including delivery and
setup following repair.
- Two preventative maintenance visits
- Backup system log analysis
- Backup systems cleaning (Because there are many types of backup-units, cleaning tape
must be supplied by you.)
- Directory services/Disk error check and analysis
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