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• Guaranteed four hour response from time of support call. Often we can respond by telephone immediately or within an hour.
• Backup planning for the most effective recovery.
• All technical and consulting services (no limit) involved in bringing the network back up and running to the level as dictated by the most recent tape backup in the event that data restoration is necessary.
• All arrangements to have defective equipment serviced off-site including delivery and setup following repair.
• Two preventative maintenance visits

• Backup system log analysis
• Backup systems cleaning (Because there are many types of backup-units, cleaning tape must be supplied by you.)
• Directory services/Disk error check and analysis